TitleIT Business Analyst II/III - Financial
Location IDKansas City
Incumbent interacts with users and technical staff to formulate and define system scope and objectives through applying appropriate requirements. Applies in-depth technical understanding of programming languages and the application development lifecycle to analyze business and user needs and document requirements. Incumbent is competent to work at the highest technical level of all phases of systems analysis. Provides analytical, project, and reporting support.
Key Activities
  • Elicits requirements using interviews, document analysis, business process analysis, use cases, scenarios, and workflow analysis.
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, consolidates understanding from low-level abstracts, and distinguishes user requests from the underlying true needs.
  • Independently coordinates complex, long-term projects. Ensures project meets budget and time estimate.
  • Provides appropriate status updates to members of management.
  • Reviews, analyzes, and evaluates user needs and business systems requirements. Translates business objectives into technical specifications.
  • Makes recommendations to management and works with project groups to determine and communicate System-level needs.
  • Frequently interacts with users and technical staff.
  • Effectively communicates complex technical concepts to both nontechnical users and technical staff.
  • Incorporates appropriate requirements based on fundamental data modeling and storage expectations to ensure stability, security and performance.
  • Translates data transportation and transformation expectations into accurate, actionable and secure data interchange requirements.
  • Serves as advocate for and liaison between business users and technical team, clarifying critical business expectations and necessity.
  • Works with customers to understand and define the requirements and business rules on how Key Performance Indicators (KPI’s) and other metrics should be calculated.
  • Develops and executes complex application quality and assurance text plans to verify accurate operation of the application. Interacts with users and technical staff to identify and evaluate problems within the customer support tools application.
  • Assists management in developing short-and long-term strategic plans.
  • Develops user manuals, training plans, and help files to describe the functionality and communicate various technical issues related to customer support tools.
  • Prepares and delivers formal and informal training presentations to users, peers, departments, system work groups, and members of management.
  • Manages or conducts projects and analyses related to operational processes, reporting, continuous improvement opportunities, or procedure/policy review(s) and update(s).
  • Develops recommendations and makes presentations to management.
  • Trains others on new procedures/policies and tools.
  • Analyzes data layouts and develops data matching, business, and trending rules.
  • Researches market/industry practices, data, and tools; collects and analyze market/public data or information; draws appropriate conclusions; presents results in written reports or through oral presentations using visual aids.
  • Monitors status, identifies trends, and prepares reports on quality measures, performance metrics, or other goals and objectives.
  • Leads and develops less experienced staff.
  • Develops ad-hoc reports to obtain user information that is not readily available.
General Requirements
  • Bachelor degree specializing in Business, Computer Science, or Management Information Systems or equivalent experience required.
  • Excellent analytical abilities.
  • Three to six years experience in or with:
    • Technical writing and business analysis
    • Customer service and training
    • Soliciting and documenting detailed requirements
    • Aligning and tracking requirements with other project artifacts such as design and test documents.
  • Technical understanding of programming languages and the application development lifecycle.
  • Proficient computer skills in programs including, but not limited to Word, Excel, PowerPoint, Project, Internet and email programs.
  • Ability to work independently.
  • Proven customer services skills and troubleshooting abilities.
  • Excellent project management skills.
  • Ability to work effectively in a team environment
  • Excellent written and oral communication skills.